Return & Refund Policy

Description

Our refund policy ensures customer satisfaction by providing a hassle-free refund process. If a customer is not completely satisfied with their purchase, they may request a refund within 3-5 days of receiving their order.

Process

To request a refund, customers must contact our customer support team within the specified time frame. They can do this via email or phone, providing details of their order and the reason for the refund request.

Refund Processing

Once the refund request is received and approved, customers can expect to receive their refund within 3-5 business days. Refunds will be issued to the original payment method used for the purchase.

Return Policy

At Zodiaura, we prioritize quality and customer satisfaction. Due to the fragile nature of our perfume bottles, we do not accept returns on products once they are shipped.

Damage During Shipping

If your product is damaged during shipping, we will accept a return under the following conditions:

• You must provide a video taken during the box opening that clearly shows the product was damaged upon arrival.